![]() They clearly responded genuinely to the needs of this job with integrity. Courtesy and Integrity: Every job is different, but I think we got a very fair shake from James and team on this job. James came out to the estimate, listened to the concerns, and then provided excellent guidance on how to proceed in the proper way forward using his expertise. We urgently needed to replace an unstable veneer wall with exposed sheathing behind it and no mechanisms for moisture prevention. Listening & Empathy: This was not a vanity project. Instead, we had two veterans, one of whom competes in the world brick laying competition in Vegas every year. James did not hire amateur brick layers to help him on this job, such as the ones who probably did the original brick veneer on the house. Experienced and talented team: Without my prompting during the estimate, James quickly identified all the major issues with our veneer that I'd worked so hard to identify over the previous weeks as a new homeowner. They could have done what many other contractors do and show just the final brick wall, taking less time and opening themselves up to less amateur questions/nosiness, but instead he wanted to do right by us. Extra effort was put in for wall stability, as well as installing new home wrap, weeps, and flashing for water mitigation. l can attest that he did everything up to code and with great care. Quality: Knowing I wanted to ensure the structural integrity of the house, first and foremost, James made sure to give me a chance to look at the wall at each stage to give the thumbs up. ![]() They showed up on time and got the job done in less than 7 hours, including lunch, which is 3 hours earlier than expected. Punctuality & Timing: Then, after signing the proposal, found a window in his crew's busy schedule to come out and get the job done in a single day. ![]() ![]() Also, shared their takeout lunch with me since I was doing hot yard work along with them. Went above and beyond, in fact - worked harder than asked to get the matching brick, for one, and even organized the leftovers for us at the end. ![]() Against all the contractors I've hired, masonry or otherwise, James and his team provided the best outcome & experience I've had for the following reasons: ![]()
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